B5 - Assertive Communication
- Duration:
- 1 Day
- Overview:
- Assertive communication is at the heart of any successful organisation.
Effective internal and external communication can produce huge benefits
for any company.
- Objectives:
- As a result of the course, participants will be able to:
- Communicate with greater confidence and effectiveness
- Demonstrate the importance and influence of assertive communication
- Understand the importance of communication skills for presenting
- Use assertive communication to be more productive in the workplace
- Course Content:
-
- Establishing a good physical presence, including stance, body
language, gestures, voice projection, tone, facial expressions,
eye contact etc.
- To learn the skills of listening and its importance in communication
- To understand the different ways people receive and process
information
- Learn to build rapport with others and its importance in building
relationships within business
- Results from relationships, the cycle of communication: Image,
Body-Language, Energy, Words (including listening) & Actions
- Personality types, how to manage and communicate with them
(Sound, Pictures and Experiences)
- Holding effective discussions and meetings
- Types of people in groups and how to deal with these sometimes
difficult people
- Giving and receiving effective feedback
- Strategies of different types of questions
